Hello GLOBE–Will I look at the circumstance as a glass half full or half empty?

Posted on May 31, 2008
Filed Under Information, Thoughts | Viewed 511 times

Update: When I woke up at 6 pm on 31 May, I checked and found the P300 credits loaded in my account. I was able to send text message, too, though the “Outbox” was still intact with the unsent text messages. The messages have already become obsolote, so I deleted them. Am glad the circumstance was only temporary.

– - – - –
I am a pre-paid Globe subscriber. All my outgoing text messages for almost 2 days now are in my “Outbox”, and I always get the message, “Message sending failed. Check details”. I still receive incoming text messges and incoming calls, and I can still make outgoing calls. BUT, I cannot load on credits—the P300 credits that I loaded yesterday were acknowledged, but not loaded. I could not even send a text message to our company provider who loads us credits whenever we ask him to. Anyway, my feeling is that even if he sends the credits, they would not be loaded. Now, I am down to my last P80, and 1 or 2 calls down the road my phone will be half useless.

The sales staff in Eunilane where I bought the cell card was kind enough to call up Globe’s customer service staff, who said that there were certain numbers which were currently not functioning fully, and advised me to monitor my phone for the credits to be loaded and the outgoing messages to be delivered within 24 hours. HELLO, GLOBE, what the hell, my phone is still not working!

Do I see the glass half full? or half empty?

Is my cellphone half useful? of half useless? half alive? or half dead?

These inconveniences are not necessary. Stresses are not necessary. Why have I chosen Globe in the first place? Was I not smart enough not to have chosen SMART? or SUN Cellular?

For a mother of 7 like me, the money spent on cellphone credits has been eating a huge chunk of my budget. Many years ago, we only knew of the landline, then the pagers, then the cellphones, then the mobile landlines. Why, almost everyone has a cellphone now. I repeat my musings in January, when Globe lines went dead:

Years ago, we didn’t have cellphones, but we survived. Now, when cellphones go dead, we sort of panic. The peaceful existence is disturbed. Schedules go kaput!

Yes, cellphones, and all other gadgetry are modern conveniences that have become parts of our lives, but when programs malfunction, when signals die, when computers are affected by virus, when DSL slows down, or we could not connect to the internet, we are GREATLY affected.

And no matter how much GLOBE or SMART or SUN increase their rates, decrease coverage of their services (no more free texts, promos like unlimited texting—down from P80/5 days to P20/day or the daytime unlimited texting), we, rather our children, still fall for these traps.

Tell me, are these modern conveniences a bane or a boon?

And tell me, GLOBE, why oh why? When you have billions of pesos in earnings, where is your back up? What are your contingency measures to lessen the impact to your so called ever faithful subscribers—the unwilling victims?

Now, the very rare times that I open newspapers, I see 2 full pages of GLOBE advertisements, and a center spread. What gives? Globe advertises on existing and new products and services. They have the gall to advertise shamelesly (despite the crisis that has been affecting millions of subscribers) rather than improving their services so that an ordinary Sexy Mom like me, and the millions of other subscribers can go on with their lives in peceful existence. They are supposed to make life easier for us their subscribers.

Back to my question. Will I look at the current circumstance as a glass half full or half empty? In cases like this, when I spend a lot of money for their SERVICE, NON-SERVICE and DIS-SERVICE, I would rather see the glass, not half full nor half empty, but FULL!

Now, tell me, will I become SMART?

Comments

2 Responses to “Hello GLOBE–Will I look at the circumstance as a glass half full or half empty?”

Toe on June 2nd, 2008 6:05 pm

Oh, how terrible! They earn so much money, they have millions of subscribers, yet their services are terrible??? So is Smart really better? I have to window-shop for a cellphone company soon and ask users which one is the best.
Focus first on quality and reliability (to be updated) | blog @ AWBHoldings.com on June 3rd, 2008 8:37 am

[...] If you’re new here, you may want to subscribe to my RSS feed. Thanks for visiting!The National Telecommunications Commission (NTC) and the Department of Transportation and Communications (DOTC) should focus on the quality and reliability of services that telecommunications companies are providing, before tackling the issue of free text messaging service. The telcos provide several services to their customers (one of them being text messaging), and the Internet is rife with complaints about these services. For example, Smart Communications‘ Smart Bro services was one of the most troublesome service ever, even spawning a Web site containing complaints against the service; someone even called Smart Bro “a scam“. And that is just for Smart’s Smart Bro service. For a representative problem for Globe, here’s a story by Dine Racoma. [...]